I have bought Providore food for the first time. How should I transition my pet to Providore?

If feeding Providore for the first time mix increasing amounts of the new food whilst decreasing the old food over a period of 5 to 7 days.

DAY 1-2: 25% Providore, 75% existing diet
DAY 3-4: 50% Providore, 50% existing diet
DAY 5-6: 75% Providore, 25% existing diet
DAY 7: 100% Providore

Ensure your pet always has fresh, clean water

How often should I feed my dog or cat?

We recommend feeding your pet twice daily. Studies have shown that feeding more than once a day may help to prevent bloat, which is more likely to occur if a pet digests excessive amounts of food or water in one sitting. We suggest talking with your veterinarian to determine the best feeding schedule for your pet, if you are unsure.

Is Providore complete and balanced for every day feeding?

Yes, all Providore foods are complete and balanced for everyday feeding, which means you don’t need to add any extra supplements unless specifically recommended by your veterinarian.
Depending on what life stage your dog/ cat is currently on. Providore Dog foods are formulated to meet the nutritional levels established by the AAFCO dog food nutrients profile for all life stages excluding large breed puppies.

Providore treats are intended as an occasional treat for dogs and should not be served as a meal replacement.

How should I store and handle Providore products?

Always keep Providore products tightly sealed & store in a dry, cool place, away from heat, direct sunlight and/or humidity.

Is Providore natural?

The Providore range is 100% natural, with added vitamins and minerals, with no artificial colours, flavours or preservatives.

Is Providore Made in New Zealand?

Providore products are made in New Zealand.

Why is there sometimes variation in colour of the food or treats?

As we do not use artificial colourings, flavours or preservatives in our foods the final colour will vary according to the colour of the raw ingredients. The ingredient listing and nutritional value in every bag remains the same, regardless of the colour.

How do I prepare and serve Providore?

Providore is ready to serve straight from bag to bowl and requires no additional cooking, heating or rehydration.

What if my pet has a sensitive tummy or skin allergies?

Some dogs can be allergic to corn, wheat, and other common grains, which can cause digestive and/or skin issues. Providore foods are grain, filler, gluten and dairy free and often contain fewer ingredients that are known allergens.

For dogs with protein allergies, there are two single protein varieties available, Chicken & Beef.

We recommend Providore for dogs with allergies or sensitivities. If the symptoms persist, please go to your veterinarian.

What are prebiotics and why are they included in your foods?

Prebiotics are plant-based fibres that fertilize the microbiota already living in your pet’s lower gut. The prebiotic chicory root can be found in our foods. Prebiotics are said to improve the bacterial mix in your pet’s lower gut, which will assist in improving your pet’s regularity as well as boosted immunity & digestive health.

What if my pet does not like Providore?

All Providore products have a ‘100% Satisfaction Money Back Guarantee’ when purchased at Petbarn & City Farmers stores in Australia.
It is important when trying new pet food, that you introduce the food gradually to your pets’ diet. However, if you find that your pet does not take to Providore food, please return the bag of pet food within 30 days of purchase and your purchase will be refunded.